INSIGHT HEALTH CLINIC LLC
2055 E. Southern Ave., Suite B, Tempe, AZ 85282
Phone: (928) 554-2550 | Fax: (949) 543-2787
MedicalRecords@InsightHealthClinic.com | InsightHealthClinic.com
Effective / Revised: October 31, 2026
SECTION 1 — ABOUT THESE TERMS
These Terms of Service (“Terms”) apply to your use of insighthealthclinic.com (the “Website”), our automated telephone scheduling assistants, and our appointment-related text messaging program.
Insight Health Clinic LLC (“Insight Health Clinic,” “IHC,” “we,” or “us”) is located at 2055 East Southern Ave, Suite B, Tempe, Arizona 85282-7507. Contact us at 928-554-2550 or contact@insighthealthclinic.com.
By using the Website or our administrative services, you agree to the applicable Terms. Acceptance of these Terms, use of the Website, or provision of a telephone number does not by itself constitute consent to receive text messages.
SECTION 2 — NOT FOR EMERGENCIES
Our Website’s scheduling features, automated telephone assistants, and appointment-related text messages support scheduling and administrative communications. They do not provide medical advice, diagnosis, treatment, or emergency services.
Do not use these channels for urgent or emergency concerns. For a medical or mental health emergency, call 911 or 988, or go to the nearest emergency department.
SECTION 3 — AUTOMATED AI TELEPHONE ASSISTANTS
When contacting the clinic, you may interact with an automated AI assistant that collects registration information, assists with scheduling, and provides administrative information.
AI assistants may misunderstand or incorrectly transcribe information. Please correct any errors and review appointment details provided to you. For assistance from clinic staff, call 928-554-2550. Immediate access to a staff member is not guaranteed.
Information collected through these services is handled as described in our Notice of Privacy Practices.
SECTION 4 — APPOINTMENTS, DEPOSITS, CANCELLATIONS, AND REFUNDS
Appointments are subject to availability and applicable registration and payment requirements. Appointment times are stated in Arizona time unless otherwise specified.
Deposit Refunds. Deposits are refundable only when the appointment is cancelled at least twenty-four (24) hours before its scheduled start time. Deposits are non-refundable for cancellations made less than twenty-four (24) hours before the appointment or for missed appointments.
Late Cancellations and Missed Appointments. Appointments cancelled or rescheduled less than twenty-four (24) hours before the scheduled start time, and missed appointments, are subject to the clinic’s $75 late-cancellation or missed-appointment fee, as described in its Patient Payment & Refund Policy.
Other Payments and Refunds. Applicable patient-responsibility amounts are due before services unless an approved payment arrangement has been made. Fees are non-refundable once professional services have commenced or have been provided. Duplicate payments, confirmed overpayments, and amounts collected in error will be refunded or credited after account review or insurance claim settlement which can take up to 60 to 90 days.
Deposit instructions and access to the secure payment processor are available on our Welcome Information page. Payments are processed by a third-party payment processor. Do not send payment-card information by text message.
Additional financial terms appear in the Patient Payment & Refund Policy within our Notice of Privacy Practices.
SECTION 5 — MOBILE MESSAGING TERMS
Program Name: Insight Health Clinic Appointment Messages:
a. Program and Purpose. Insight Health Clinic LLC sends informational, appointment-related text messages to patients who opt in. Messages may include appointment confirmations, reminders, scheduling changes, Welcome Information links (including registration steps and, for self-pay new patients, the secure deposit-payment link), and notices that a patient statement or balance is available with a link to our secure patient payment page. This SMS program does not send marketing or promotional messages.
b. Consent. During telephone scheduling, our assistant asks for your permission to receive appointment-related texts and explains the applicable messaging disclosures. You opt in by affirmatively agreeing. We record your response before sending the first text. If you decline or do not provide an affirmative response, we do not enroll you through that call.
SMS consent is separate from email consent and from acceptance of these Terms. Consent to receive texts is optional and is not a condition of booking an appointment or receiving healthcare services.
c. Message Frequency. Message frequency varies according to your appointments and scheduling activity.
d. Messaging Costs. Message and data rates may apply. IHC does not charge a separate texting fee, but your mobile carrier may charge you.
e. Opt-Out. Reply STOP at any time to unsubscribe from this SMS program. You may receive one confirmation of your opt-out. No further program messages will be sent unless you opt in again. Opting out of texts does not cancel an appointment. Contact the clinic at 928-554-2550 if you would like to receive appointment information another way.
f. Help. Reply HELP for assistance, call 928-554-2550, or email contact@insighthealthclinic.com.
g. Delivery. Message delivery is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages. If expected appointment or statement-available information does not arrive, contact the clinic.
h. Mobile Information Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be shared with any third parties. See our Notice of Privacy Practices.
i. Messaging Security. Standard SMS messages are not end-to-end encrypted. Do not send sensitive health information, passwords, or payment-card details by text. Our appointment-related texts will not include detailed clinical information. Use the secure payment processor for payments.
SECTION 6 — USE OF THE WEBSITE
You agree to use the Website lawfully and provide accurate information. You may not interfere with its operation, attempt unauthorized access, or misuse its scheduling or communication features.
SECTION 7 — INTELLECTUAL PROPERTY
Website content, including text, logos, and design, belongs to Insight Health Clinic LLC or its licensors, except where otherwise indicated. Except as permitted by law, you may not reproduce or commercially reuse that content without the rights holder’s written permission.
SECTION 8 — DISCLAIMERS AND LIMITATION OF LIABILITY
The Website’s administrative features and messaging services are provided “as is” and “as available.” We do not guarantee uninterrupted access, error-free automated communications, or timely message delivery.
To the extent permitted by applicable law, IHC is not liable for indirect, incidental, or consequential damages arising from use of these administrative features or messaging services.
These Terms do not waive patient rights, excuse professional negligence, or limit any responsibility or liability that cannot lawfully be limited.
SECTION 9 — CHANGES TO THESE TERMS
We may update these Terms periodically. The effective date identifies the latest version. Updates will be posted on this page.
Changes to these Terms do not themselves enroll you in text messaging or expand your SMS consent to include marketing.
SECTION 10 — GOVERNING LAW
These Terms are governed by the laws of the State of Arizona, subject to applicable federal law.
SECTION 11 — CONTACT
Insight Health Clinic LLC
2055 East Southern Ave, Suite B, Tempe, AZ 85282-7507
Telephone: 928-554-2550; Fax: 949-543-2787
Email: contact@insighthealthclinic.com